Tuesday

BPI Express Online Banking Experience

Yesterday, my BPIExpressOnline account was deactivated because I entered an incorrect password for the third time. This is actually nice about them because they know how to ensure security within the their site. But what I really hate is that when you try to call their 24 hour hotline.

Awhile ago, I tried to call them because I really need to activate my account so I could pay our bills. It took me nearly 10 minutes before an operator answered my call. She gets a lot of my info and at the end asked me to hold and that she’ll connect me shortly to another banker to reset my password. I waited for another 10 minutes and hanged up. I called once again and luckily after 5 minutes an agent answered. I told her that I called earlier and asked what took them so long to connect me through another phone banker. Anyway, she asked for my number again just the way the first agent asked me. After that I told her to connect me ASAP because I’m calling though my mobile phone. Alas, after five minutes a phone banker answered and again asked for a more detailed information. I thought that it would be really convenient that way but I was wrong.

I just hate the way they advertise their Online express and their banner ” You can now reset your password anytime, anywhere! Just follow the simple steps and you can again experience banking convenience! ” WTF! that’s not even an easy step.

Oh well, I hope they improve next year. Their online services are really good but the support is somehow average.